The Housing Trust is looking for a new full-time addition to our Property Management team! Primary responsibility is to support the WWHT Compliance and Leasing Manager in the operation of Tax Credit, RD & Section 8 properties. This position requires an individual who has training and/or expertise working with families, social agencies, and management to procure, document and manage data. The Assistant must be able to juggle a variety of tasks, work in a team environment and to remain flexible, calm and organized. Direct supervision is provided by the Director of Asset & Property Management.
Administrative Duties
• Responsible for entering data in specific rental housing software
• Assists Compliance and Leasing Managers in lease up activities such as applicant/resident interviews, verifying income, asset, and expense information, and file preparation.
• Generates, mails, logs, and files resident notices such as Annual Recertifications, reminder notices, third party request forms, etc.
• Responsible for coordinating section 8 application submission process and follow up.
• Assists applicants in identifying resources for financial assistance at move in.
• Follows up on needed information related to verification requirements.
• Maintains the rental section of WWHT’s website to accurately reflect vacancies.
• Monitors, tracks, and reports on leasing operations (i.e. status and number of applicants being processed for each unit).
• Maintains and updates WWHT waitlist.
• Tracks and logs turnover priorities and progress.
• Provides back up for the Compliance & Leasing Manager when needed.
Provision of Client Service
• Ensures that applicants and residents receive professional support and guidance, and that communications are timely and effective and that problems are dealt with positively and directly, whenever possible.
• Utilizes sound conflict resolution skills when assisting in the resolution of applicant and resident concerns and problems in a constructive manner.
• Responds professionally and timely to applicant inquiries via phone, email, and written correspondence.
Maintaining Occupancy Information System
• Ensures that WWHT maintains comprehensive and accurate systems for gathering and managing property and tenant information, data and statistics.
• May assist in the preparation of grant reports and other data compilations, for internal and external use.
Required Abilities
• Able to communicate with a diverse population in a fair and impartial manner.
• Excellent customer service and telephone skills.
• Commitment to quality and service orientation.
• Microsoft Office (Word, Excel, Outlook (e-mail) business communication skills.
• Ability to learn and use new business software
• Strong organizational skills and ability to manage many tasks simultaneously.
• Ability to work in a collaborative team environment, including workspace and job sharing.
Required Experience and Training
• 1-2 years Property Management experience preferred.
• Prior experience serving the public in a customer service capacity.
• Advanced office administrative and organizational skills.
