Position filled!
Summary of Job: Responsible for the operation of a portfolio of multi-family properties; works in a team environment with property management and maintenance staff.
Supervised by: Manager of Property Management, Leasing and Compliance
Responsibilities and Duties:
Management of Occupancy and Real Estate Function:
- Directly manages a portion of WWHT’s property portfolio. This includes ongoing financial and budget review; curb appeal; tracking and reporting on collections; scheduling and conducting property inspections, documenting and following up on lease compliance matters generated through internal reporting and external complaints; following up on work order status, generating and sending out notices (e.g. infractions, terminations, inspections, invoices) and similar administrative duties.
- Assists Compliance and Leasing and front-line staff on rental unit occupancy, including unit showings, tenant file documentation, tenant recertification, and move-in and move-out documentation.
- Accurately interprets and implements owner and corporate policies and procedures, State and Local laws and ordinances; financing restrictions and covenants; and federal regulations, including Fair Housing Regulations.
Maintenance of Tenant Files and Occupancy Information System.
- Collaborates with Compliance and Leasing staff in maintaining accurate and confidential files in accordance with WWHT policies and that of any regulatory agency.
- Employs comprehensive and accurate systems for gathering and managing property and tenant information, data and statistics; ensures that record-keeping is comprehensive, up-to-date and accessible.
- Assists in the preparation of grant reports and other data compilations, for internal and external use as requested.
Provision of Client Service
- Ensures that communications are timely and effective and that resident problems are dealt with positively and directly, whenever possible; logs complaints and initiates appropriate follow-up such as home visits, inspections, work orders, and the like
- Maintains client confidentiality in accordance with federal, state, and WWHT standards
- Utilizes sound conflict resolution skills when assisting in the resolution of resident concerns and problems in a constructive manner.
- Supports tenants in addressing social and related problems by providing information and making timely referrals to Resident Services (SASH for All).
- Receives and processes Reasonable Accommodation requests in accordance with Fair Housing and Federal and State guidelines
Required Abilities
- Able to communicate with a diverse population in a fair and impartial manner; sensitivity to the needs of vulnerable individuals, families, children, and low-income households
- Excellent written and interpersonal communication and mediation skills.
- Microsoft Office (Word, Excel, Outlook) business communication skills; ability to learn and use new program software
- Strong organizational skills and ability to manage many tasks simultaneously.
- Ability to work in a collaborative team environment, including workspace and job sharing.
Race, Equity, Diversity and Inclusion:
- WWHT is committed to integrating the values and practices of diversity, equity, inclusion and racial and social justice into its operations. The Property Manager should have skills and acumen which reflect aptitude and commitment to approaching and addressing issues through a social justice framework.
Required Experience and Training
- 2-3 years Property Management experience preferred.
- Experience with LIHTC, HUD HOME and Section 8 programs preferred; training toward LIHTC certification will be required in this position. Knowledge of Fair Housing regulations preferred; training will be required in this position.
Please send you cover letter, resume, and/or request for more information to KFreyenhagen@homemattershere.org
