Summary of Job: Primary responsibility is supporting the Senior Property Manager and Compliance and Leasing Division in the operation of a portfolio of multi-family properties; works in a team environment with property management and maintenance staff.
Supervised by: Director of Asset and Property Management.
Responsibilities and Duties:
Management of Occupancy and Real Estate Function:
• Assists in managing WWHT’s property portfolio in collaboration with compliance and leasing, property management, and front-line administrative staff; coordinates unit and property-based work with Maintenance Team; collaborates with Services Team in identifying and referring residents for supportive services ; focus includes monitoring, tracking and reporting on collections, implementing move-in and move-out activities; scheduling and conducting property inspections, documenting and following up on lease compliance matters generated through internal reporting and external complaints; scheduling work orders and following up on work order status, generating and sending out notices (e.g. infractions, terminations, inspections, rent increases, invoices) and similar administrative duties.
• Assists Compliance and Leasing and front-line staff on rental unit occupancy, including unit showings, tenant file documentation, tenant recertification, and move-in and move-out documentation.
• Collaborates with Compliance and Leasing staff to ensure that requirements of HUD’s Section 8 and other VSHA voucher programs are met.
• Coordinates with WWHT Maintenance team on preventive maintenance items, capital needs, turnover deadlines, EMP cleanings, and special projects.
• Collaborates with Housing Development staff on relocation of residents to ensure smooth transition from one location to another.
• Accurately interprets and implements owner and corporate policies and procedures, State and Local laws and ordinances; financing restrictions and covenants; and federal regulations, including Fair Housing Regulations.
• Reports to various funding agencies on a regular basis on demographics, occupancy, rents, resident services provided, as well as intermittent requests.
• Completes and maintains the necessary required training and certifications related to state and federal programs and any deemed necessary by the department’s director.
Maintenance of Tenant Files and Occupancy Information System.
• Collaborates with Compliance and Leasing staff in maintaining accurate and confidential files in accordance with WWHT policies and that of any regulatory agency.
• Ensures that WWHT maintains comprehensive and accurate systems for gathering and managing property and tenant information, data and statistics; ensures that record-keeping is comprehensive, up-to-date and accessible
Provision of Client Service
• Ensures that communications are timely and effective and that resident problems are dealt with positively and directly, whenever possible; logs complaints and initiates appropriate follow-up such as home visits, inspections, work orders, and the like
• Maintains client confidentiality in accordance with federal, state, and WWHT standards
• Utilizes sound conflict resolution skills when assisting in the resolution of resident concerns and problems in a constructive manner.
• Supports tenants in addressing social and related problems by making timely referrals to Service Team.
• Receives and processes Reasonable Accommodation in accordance with Fair Housing and Federal and State guidelines
WWHT Relations and Communications
• In collaboration with WWHT Services Team, maintains successful relationships with other agencies serving the WWHT residency to include, Morningside Shelter, PATH, Vocational Rehabilitation, DET, VCIL, EES, HCRS, Aids Project, Groundworks, Youth Services and Women’s Freedom Center.
• Ensures that organizational policies and procedures are applied equitably and fairly while promoting and being mindful of the mission to strengthen the communities of Southeast Vermont through the development and stewardship of permanently affordable housing and through ongoing support and advocacy for its residents.
• Ensures that the housing opportunities offered by WWHT are well documented, and
actively promoted throughout the community.
Required Abilities
• Able to communicate with a diverse population in a fair and impartial manner; sensitivity to the needs of vulnerable individuals, families, children, and low-income households
• Excellent written and interpersonal communication and mediation skills.
• Microsoft Office (Word, Excel, Outlook) business communication skills; ability to learn and use new program software
• Strong organizational skills and ability to manage many tasks simultaneously.
• Ability to work in a collaborative team environment, including workspace and job sharing.
Race, Equity, Diversity and Inclusion:
• WWHT is committed to integrating the values and practices of diversity, equity, inclusion and racial and social justice into its operations. The Assistant Property Manager should have skills and acumen which reflect aptitude and commitment to approaching and addressing issues through a social justice framework.
Required Experience and Training
• 1-2 years Property Management experience preferred.
• Experience with LIHTC, HUD HOME and Section 8 programs preferred; training toward LIHTC certification will be required in this position.
For more information or to submit your resume, contact Bill Nickey, HR Manager bnickey@homemattershere.org
