Summary of Job: The Assistant Leasing Agent’s primary responsibility is to support the WWHT Manager of Property Management, Leasing & Compliance, in the operation of Tax Credit, Rural Development, and Section 8 properties. This position requires an individual who has training and/or expertise working with families, social service agencies, and management to procure, document and manage data. The Assistant must be able to juggle a variety of tasks, work in a team environment and to remain flexible, calm and organized. Direct supervision is provided by the Manager of Property Management, Leasing & Compliance.
Administrative Duties
- Responsible for lease up activities such as applicant/resident interviews, verifying income, asset, and expense information, file preparation for leasing and annual reviews.
- Generates, mails, logs, and files vacancy, approval and denial letters, documents in property management software.
- Coordinates Section 8 application submission process and follow up.
- Assists applicants in identifying resources for financial assistance at move in.
- Follows up on needed information related to verification requirements.
- Maintains communication with the Outreach and Marketing Coordinator to accurately reflect current vacancies on WWHT’s website.
- Monitors, tracks, and reports on leasing operations (i.e. status and number of applicants being processed for each unit).
- Maintains and updates WWHT waitlist.
- Tracks and logs turnover priorities and progress.
- Provides back up for the Manager of Property Management, Leasing & Compliance when needed.
Provision of Client Service
- Ensures that applicants and residents receive professional support and guidance, and that communications are timely and effective and that problems are dealt with positively and directly, whenever possible.
- Responds professionally and timely to applicant inquiries via phone, email, and written correspondence.
- Utilizes sound conflict resolution skills when assisting in the resolution of applicant and resident concerns and problems in a constructive manner.
Maintaining Occupancy Information System
- Helps ensure that WWHT maintains comprehensive and accurate systems for gathering and managing property and tenant information, data and statistics.
- May assist in the preparation of grant reports and other data compilations, for internal and external use.
Required Abilities
- Able to communicate with a diverse population in a fair and impartial manner.
- Excellent customer service and telephone skills.
- Commitment to quality and service orientation.
- Microsoft Office (Word, Excel, Outlook (e-mail) business communication skills.
- Some experience with database software preferred; ability to learn new business software necessary
- Strong organizational skills and ability to manage many tasks simultaneously.
- Ability to work in a collaborative team environment, including workspace and job sharing.
Required Experience and Training
- 1-2 years Property Management experience preferred.
- Experience with LIHTC, HUD, HOME and Section 8 programs preferred, training toward LIHTC certification will be required in this position.
Windham & Windsor Housing Trust is guided by our mission to strengthen the communities of southeast Vermont through the development and stewardship of permanently affordable housing and through ongoing support and advocacy for its residents.
Please send your resume, cover letter, or request for more information to our HR Director Katherine Freyenhagen KFreyenhagen@homemattershere.org
